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旅游英语900句 第10期:Settling Guests'complaints处理投诉

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Dialogue A

A guest(B) wants to change a room.He goes to the assistant manager(A)

A:Good morning,sir.What can I do for you?

B:I'm Bell.I'm in Room 908.Can you change the room for me?It's too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.

A:I'm awfully sorry,sir.I do apologize.Room 908 is at the end of the corridor.It's possible that the noise is heard early in the morning when all is quiet.

B:Anyhow,I'd like to change our room.

A:No problem,sir.We'll manage it,but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.

B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

A:Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need,please let us know.



Dialogue B

A:Good evening,ma'am.Did you ring for service?What can I do for you?

B:Yes.The light in this room is too dim.Please get me a brighter one.

A:Certainly,sir.I'll be back right away…Do you mind if I move your things?

B:Oh,no.Go ahead.

A:Thank you…How is the light now?

B:It's much better now.Thank you.

A:You're welcome.And if you need any other things,please let us know.

B:Ah,yes,the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?

A:(Checks)The air-conditioning is already off,ma'am.

B:Maybe I'm getting a cold.

A:Would you like an extra blanket?

B:OK.And would you please get me some hot water,too?I think I need to take some medicine.

A: Certainly,ma'am.I'll be right back…here is a blanket,and hot water for you.Anything else?

B:No,thanks.

A:Good night,ma,am.


Words and Expressions

elevator n.电梯

corridor n.走廊,回廊

delegation n.代表团

extra a.额外的,外加的

blanket n.羊毛毯,毯子,毛毡

重点单词   查看全部解释    
spare [spɛə]

想一想再看

adj. 多余的,闲置的,备用的,简陋的
v.

 
elevator ['eliveitə]

想一想再看

n. 电梯,飞机升降舵,斗式皮带输送机

联想记忆
blanket ['blæŋkit]

想一想再看

n. 毛毯,覆盖物,排字版
vt. 用毯子裹,

 
dim [dim]

想一想再看

adj. 暗淡的,模糊的,笨的
v. 使暗淡,

 
apologize [ə'pɔlədʒaiz]

想一想再看

vi. 道歉,谢罪

联想记忆
corridor ['kɔridɔ:]

想一想再看

n. 走廊

联想记忆

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