Delivery
n.传送，投递；[法]（正式）交付；分娩；讲演

Service delivery tools and structures are outdated too.
服务交付工具及其结构也已过时。

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Dissatisfy (pt&pp.dissatisfied)
vt.使不满意，使不满足；使失望

You have the ability to either satisfy or dissatisfy them when you contact them.
在与顾客接触的时候，你就具有使顾客满意或者不满意的能力。

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Superior to
[医]adj.优于，胜于

The researchers warned that subconscious thought is not always superior to conscious thought.
这些研究者们警告说，潜意识思考并不总是优于有意识思考。

剧情百科

自Olivia的前夫到了Olivia家后，Olivia就与Fen和Joe失去联系，而Fen他们又不好意思直接去他家探访他，不过刚好便利店给了他一个机会。

考考你 Q&A
Q: Please use the word or phrase you just learnt to complete the sentence beblow.

1.She couldn't afford to _____ her boss.
她得罪不起她的上司。
2.They feel it's ______ a joke.
他们觉得这只不过是个笑话。

A:本期答案见下期
上期答案：

1.Envy may dissatisfy us with our lot.
嫉妒可使我们对自己的命运不满意。
2.Interest rates are superior to deposits and there is a lack of alternatives.
其利率优于储蓄利率，而且中国也缺少其他投资渠道。