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Dialogue A
A：Is anything the matter，sir？
B：Yes，it is my steak.
A：What's wrong with it，sir？
B：It is too raw.I wanted mine well done.But this one here is at most medium.
A：I'm sorry you didn't enjoy it，sir.I'll return it to the kitchen and bring you one that's well cooked.
B：Sorry for the trouble.
A：That's perfectly all right.
B：How is your steak this time？
A：Very good！It is done just right this time.Thank you.
B：I'm glad you enjoy it.I'll tell the chef.Would you like some more beer？
A：Yes，give me another Five Star.
B：Shall I bring you some dessert？
A：No，thank you.I've had enough.
B：How about some coffee or tea then？
A：Yes，I'll have a cup of coffee.
Dialogue B
Manager：You asked to see me， Mr.Smith？
Customer：Yes，I did.I'm very upset at the way I have been treated.
Manager：Perhaps you could tell me what exactly is the matter.
Customer：It's my steak.
Manager：What is wrong with your steak，sir？
Customer：It is too raw.I can't eat it.But when I complained to your waitress she just ignored me.
Manager：I'm very sorry，sir.I'm sure the waitress didn't mean to be rude.You see，she just started out as a waitress a week ago and doesn't under stand English very well.She should have changed your steak.
Customer：Except she didn't.
Manager：It's been a misunderstanding， sir.I'll have the steak returned to the kitchen right away.
Customer：That's more like it.Well，there is something else.This wine here，I think it is corked.
Manager：Are you sure，sir？The Chianti has been very popular with our guests.
Customer：Well，here you are.Try it for yourself.
Manager：No，sir.It doesn't taste wrong at all.Perhaps it is a little too sour for your taste.I would recommend that you try the Bergundy next time.
Customer：Right.Perhaps I will.
Manager：Is that it，sir？
Customer：Yes.
Manager：Well，I hope you enjoy your dinner.
Customer：I'll try.
