in voice: 用嘹亮的声音
Sutherland suggests the answer lies in voice, eye and attitude.
萨瑟兰认为答案在于声音、眼神和态度。

hang up: 挂断电话
He said he'd call again, and hung up on me.
他说他会再打过来，就突然挂断了电话。

go through: 经过
He was going through a very difficult time...
他正处于非常艰难的时期。

do some one a favor: 帮助某人
Right.just do me one favor, ok?
对帮我一个忙好吗？

good at: 善于，擅长
A good listener must be good at asking questions.
一个好的聆听者应该善于问问题。