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Expert: Be Cautious When Shopping on the Net
With on-line shopping fast gaining popularity in China, more people began to have a taste of modern day E-commerce. However, it may not be all the pleasant experience when fraudulent merchants or scammers tend to take advantage of this fledgling service. How to better protect consumers' rights on the internet is one of the highlighted areas in this year's activities to mark the World Consumer Rights Day. XYee has more.
Reporter: Last year, more than 780,000 appeal cases were recorded across China, a 2.5 percent rise from that of the previous year. Most cases are related to the quality of cell phones and clothing, as well as unsatisfactory telecom services.
Huang Jianhua is a senior official with the State Administration for Industry and Commerce.
"Appeal cases related to cell phones have reached 69,000, nearly 10 percent of the total. The quality of phones and unsatisfactory after-sale service are reported most."
As Internet is more widely used, online purchasing is becoming more popular. But as buyers and sellers don't do face-to-face transactions, cheating often occurs.
A woman surnamed Zhang in Jinan planned to buy a laptop on the net. She was cheated after the seller asked her to pay another sum of money to guarantee delivery of the item.
"They said as long as I pay them the additional money, I can get my laptop and the second sum of money back in cash."
But after Zhang did as the seller told her, she realized that she had been cheated and called the police.
A Lamusi, executive head of 315online.com, said online cheaters use low prices to lure buyers. He also offered some advice to consumers shopping online.
"First, consumers should inquire as to the true status of sellers. Second, you can log on to our Web site to see if the seller is on our blacklist or not. Third, using a third-party payment agent or paying cash on delivery is safest."
XYee, CRI News.
