12. Listen--this could be the most important one ever, but note that you should listen with empathy and not just hear what they are saying; you should get involved.
聆听——这非常重要,但注意聆听的时候你应该全情投入并参与其中,而不仅仅只是听到了对方说的话。
13. Encourage--positive support and being there for one another is also very important; seek their support and give them yours and be generous!
鼓励——彼此支持是非常重要的。向对方寻求支持并慷慨地给予对方支持!