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66. The phrase "stepping into his or her shoes" in paragraph 2 probably means _______.
A. preparing a topic list firstB. focusing on one's own mind
C. directing the talk to the desired results
D. experiencing the speaker's inside world
67. What is mainly discussed in Paragraph 2 ?
A. How to listen well.B. What to listen to.
C. Benefits of listening.
D. Problems in listening
68. According to the author, in communication people tend to ________.
A. listen activelyB. listen purposefully
C. set aside their prejudices
D. open up their inner mind
69. According to the author, the patients improved mainly because _______.
A. they were taken good care of.B. they knew they were truly listened to.
C. they had partners to talk to.
D. they knew the roots of problems.
70. What type of writing the article likely to be ?
A. Science fictionB. A news report.
C. A medical report.
D. Popular science
